Privacy policy

At Nivia, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Full name
Email address
Shipping address
Billing information
Order details
Product purchase history
Information you provide when contacting us
Website usage and technical information

We collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Confirm your purchases
Arrange delivery
Send order-related updates
Respond to your questions and requests
Process returns and refunds
Improve our products and website
Improve customer experience
Prevent fraud and unauthorized transactions
Comply with applicable legal obligations

3. Payment Information

Payments may be processed through third-party payment providers or other available payment methods.

Payment information may be handled by the relevant payment provider according to its own security and privacy practices.

Nivia does not intentionally store complete payment card information on its own systems.

4. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

Remember shopping-cart information
Improve website functionality
Remember customer preferences
Understand website usage
Improve our services
Support relevant advertising and marketing

You may control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Sharing Information

We may share necessary customer information with trusted service providers when required to operate our business.

This may include:

Courier and delivery companies
Payment providers
Website and technology providers
Analytics providers
Marketing service providers
Other service providers necessary to fulfill your order

We do not sell or rent your personal information to third parties for unrelated purposes.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites.

Nivia is not responsible for the privacy policies or practices of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.