Terms & Conditions

Welcome to Nivia.

These Terms & Conditions govern your use of our website and your purchase of products from Nivia.

By accessing or using our website, you agree to these Terms & Conditions.

1. General

Nivia operates as an online beauty, skincare, personal-care, and lifestyle store.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or policies without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur due to:

Screen/display settings
Product packaging updates
Manufacturing changes
Lighting and photography
Product batch variations

Product packaging may differ from images shown on the website while the product itself remains the same.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding cancellation, replacement, or another appropriate solution.

4. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices and promotions may change at any time.

Discounts and promotional offers may have their own terms and validity periods.

5. Orders

When you place an order, you agree to provide accurate and complete information.

Nivia reserves the right to:

Accept or reject an order
Cancel an order
Limit quantities
Correct pricing or product-information errors
Cancel suspicious or potentially fraudulent orders

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund process.

6. Customer Information

Customers are responsible for providing accurate:

Name
Email address
Shipping address
City
Postal information
Other required order details

Nivia is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

7. Shipping

Orders are delivered through available courier services.

Estimated delivery times are provided as general guidelines and may vary depending on location, courier conditions, weather, public holidays, and other circumstances.

Please refer to our Shipping Policy for more information.

8. Returns & Refunds

Eligible customers may request a return within 10 days of receiving their order, subject to the conditions described in our Return & Refund Policy.

Please review the Return & Refund Policy before requesting a return.

9. Beauty & Skincare Products

Customers should carefully read the product description, ingredients, directions, warnings, and other information provided with a product before use.

Individual results from skincare or beauty products may vary.

Nivia does not guarantee specific cosmetic or skincare results.

If you have known allergies or sensitivities, please review the ingredients before purchasing or using a product.

10. Intellectual Property

All content on the Nivia website, including text, graphics, logos, images, designs, and other materials, may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without appropriate authorization.

11. Limitation of Liability

Nivia makes reasonable efforts to maintain accurate information and reliable website services.

However, we cannot guarantee that the website will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, Nivia will not be responsible for indirect or consequential losses resulting from the use of our website or products.