At Nivia, we aim to provide a smooth and reliable delivery experience for customers throughout Pakistan.
1. Delivery Coverage
We offer delivery across Pakistan, subject to courier availability for the customer's location.
Some remote or difficult-to-access areas may require additional delivery time.
2. Order Processing
After an order is successfully placed, it may go through an order verification and processing stage before dispatch.
Processing time can vary depending on:
- Product availability
- Order volume
- Promotional campaigns
- Public holidays
- Verification requirements
- Other operational circumstances
3. Estimated Delivery Time
Our estimated standard delivery time is generally:
2 to 4 working days
Delivery times are estimates and are not guaranteed.
Certain locations, particularly remote areas, may require additional time.
4. Courier Service
Orders may be delivered through our selected courier and logistics partners.
After your parcel has been handed over to the courier, delivery is subject to the courier's operating schedule and conditions.
5. Delivery Delays
Unexpected delays can occur because of:
- Weather
- Public holidays
- Road closures
- Courier operational issues
- High order volumes
- Incorrect address information
- Remote-area delivery
- Other circumstances outside our reasonable control
We appreciate your patience if your order experiences an unexpected delay.
6. Incorrect Address
Customers are responsible for providing accurate and complete delivery information.
If an incorrect or incomplete address results in a failed delivery or returned parcel, additional shipping arrangements or charges may apply.
7. Parcel Inspection
Where applicable, customers are encouraged to inspect the parcel upon delivery.
If you notice visible damage to the parcel, please report it to the courier and contact Nivia as soon as possible.
For damaged or incorrect products, photographic or video evidence may be requested.
8. Failed Delivery
If the customer is unavailable or cannot be reached, the courier may attempt delivery again according to its own policies.
If the parcel is returned because of repeated failed delivery, refusal, or incorrect customer information, additional shipping arrangements may be required.